Resolving Workplace Conflict in Six Steps

Remote Learning Class

$395.00

This program teaches participants how to resolve conflict in six, easy-to-follow linear steps.

6 CE Credits
Clear

Course Description

The ability to resolve and manage conflict in the workplace is an essential core competency for leaders and managers today. It is no longer enough to send aggrieved or disputing parties to HR for a solution, especially if HR is not trained in conflict resolution techniques. Employees express greater job satisfaction in a workplace that values a shared, open and transparent process for identifying, resolving and managing inevitable conflict. Organizations that embrace this value make individual and organizational success and growth possible.

Since tools and techniques for resolving conflict in the workforce improves the productivity and job satisfaction of all members of any organization, providing every member of your workforce with this skill should be at the top of your employee development list. A workforce equipped with conflict resolution skills will help your organization establish and improve its culture, create productive workplace relationships, and establish trust and inclusivity throughout your workplace. 

This program teaches participants how to resolve conflict in six, easy-to-follow linear steps. Participants apply what they learn to a case presented in class. All participants return to their organization with tools and immediately executable skills for resolving conflict in their workplace.

If your organization has a particular, typical or recurring conflict that you would like to solve, we are happy to discuss using your workplace conflict as our case study. Participants from your organization will be able to solve a highly relevant conflict with the skills they acquire in class, under the guidance of our program instructors.

Who will benefit from this program?

Anyone who is a member of an organization with a workplace, whether in-person or remote, will benefit from this program. Upon completion, program participants will:

  • Know how to create an effective atmosphere for resolving conflict 
  • Know how to identify individual and mutual interests 
  • Know how to generate and evaluate options for resolution
  • Know how to build solutions and create action plans for agreed upon resolution
  • Apply tools and techniques for identifying and resolving conflict in a case study

Dates & Times

One five hour session, with an hour break, dividing the class into two 2.5 hour parts. 

Tuesday, October 19, 2021

    • PST: 7:00 AM – 9:30 AM, Break, 10:30 AM – 1:00 PM
    • MST: 8:00 AM – 1:30 AM, Break, 11:30 AM – 2:00 PM
    • CST: 9:00 AM – 11:30 AM, Break, 12:30 PM – 3:00 PM
    • EST: 10:00 AM –  12:30 PM, Break, 1:30 PM – 4:00 PM

Thursday, December 9, 2021

    • PST: 8:00 AM – 10:30 AM, Break, 11:30 AM – 2:00 PM
    • MST: 9:00 AM – 11:30 AM, Break, 12:30 PM – 3:00 PM
    • CST: 10:00 AM – 12:30 PM, Break, 1:30 PM – 4:00 PM
    • EST: 11:00 AM –  1:30 PM, Break, 2:30 PM – 5:00 PM

Learning Objectives

Upon completing CRT’s Conflict Resolution in the Workplace Program, participants should be able to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic anger and stress management techniques

Location

This program is a live remote participation learning experience. It is available to participants regardless of geographic location. Attendees will enter the classroom remotely from a home or work computer and be able to participate and interact with other participants and the instructor.

Resolving Workplace Conflict in Six Steps

This program teaches participants how to resolve conflict in six, easy-to-follow linear steps.

Clear
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