Remote Learning Class


Learn how to make every meeting more productive with great facilitation skills.

4 CE Credits

Course Description

Facilitation is a core management competency. It is essential for establishing and improving workplace culture, improving quality of decisions, and increasing workforce productivity. As part of the new cornerstone of modern management philosophy, successful leaders must know how to position themselves as facilitators rather than order-givers.

A facilitator is a person who is skilled at managing a meeting’s process and content. Facilitators help groups arrive at their objective by ensuring that every participant’s contribution is heard, and the processes being used are productive and empowering to all group members. Facilitated meetings put a premium on democracy, participant involvement, and group cooperation. The focus of the facilitator is on achieving meeting goals in a manner that satisfies every participant.

Facilitators work primarily through leading and blocking techniques, basically directing traffic within a group discussion. Facilitation can also involve managing group member’s emotions, defusing tensions, and encouraging team cohesiveness. In some cases, facilitators help in setting and revising meeting structure, and managing conflicts.

Learning Objectives

Upon completing CRT’s Facilitation Program, participants should be able to:

  • Understand the purpose and benefits of facilitation
  • Differentiate between process and content in the context of a group discussion
  • Know how to choose and prepare for a meeting that requires facilitation
  • Identify ways a facilitator can help a group reach consensus, from encouraging participation to choosing a solution
  • Manage disruptions, dysfunctions, and difficult people in group meetings
  • Learn intervention techniques and know when and how to implement them

Dates & Times

Tuesday, October 12, 2021

      PST: 6:00 AM – 10:00 AM         MST: 7:00 AM – 11:00 AM     

CST: 8:00 AM – 12:00 PM         EST: 9:00 AM –  1:00 PM

Wednesday, December 1, 2021

     PST: 9:00 AM – 1:00 PM           MST: 10:00 AM – 2:00 PM     

CST: 11:00 AM – 3:00 PM         EST: 12:00 AM –  4:00 PM

Who will benefit from this program?

Anyone in a leadership or management position who participates in group meetings will benefit from this program. Upon completion, program participants will be able to guide and manage:

  • How group members talk to each other 
  • How group members identify and solve problems 
  • How group members make decisions 
  • How group members handle conflict


This program is a live remote participation learning experience. It is available to participants regardless of geographic location. Attendees will enter the classroom remotely from a home or work computer and be able to participate and interact with other participants and the instructor.


Learn how to make every meeting more productive with great facilitation skills.