Workplace Mediation Training Program Spring Part 2

Remote Learning Class


Become certified to help clients navigate the complex and emotional nuances of workplace mediation.

Spring Semester:  Wednesdays Eight 3-hours sessions
Class Dates: May 5, 12, 19, 26 2021
Hours: 12:00 pm – 3:00 pm EST

This course teaches participants how to resolve disputes in the workplace. Workplace disputes account for the majority of employee absences, which occur when an employee takes days out of work, but also when employees are physically present but not mentally engaged or focused on work. Absenteeism costs U.S. businesses hundreds of billions of dollars every year. And in a world that is increasingly polarized, disputes, disharmony, employee absenteeism and the costs associated with these things are rising at an alarming rate.


This Program will be offered as a live, remote participation Learning Experience.  All participants will be able to interact with Instructors and fellow Participants. Our live, interactive, online seminars provide you with the best of on-site and online training. Participants learn from live, interactive programs in which participants and instructors are able to see, hear and engage with one another in a live format, just like on-site classes, but without the expense or time needed to travel.

Learning Objectives:

Apply what you have learned in Part 1 in Case Studies and Role Play exercises. Plus – learn additional Learn how businesses can reduce conflict and increase employee job satisfaction and productivity with cultural sensitivity awareness training. (Online and On-site Classes Available)

We live in an era of escalating conflict. There is no place that this growing problem is more evident than the American workplace. Consequently, there is a significantly increased need for more conflict resolution specialists throughout our country. Mediators are on the forefront of resolving conflict.

Workers and businesses are in need of mediators to reduce workplace conflict, engage and inspire employees, and increase productivity in our American economy.

Mediation is a less stressful and less expensive alternative to litigious hearings and court proceedings. It is also an excellent new source of business income for mediation professionals.

Following Graduation:

This intensive, 24-hour program will teach participants how to mediate workplace conflict, create an inclusive, engaged, and cooperative workplace culture in an employment environment, and help both employees and employers realize greater job performance and satisfaction. Participants receive all of the practical tools and information necessary for you to immediately begin work as a mediator on either a part-time or full-time basis. ​Increase your skills, professional credentials, and income while helping more of the increasing number of individuals, families, workers, schools, and businesses seeking help from mediators today. ​A certificate from Conflict Resolution Training in Workplace Mediation will enhance your professional credentials.


Session 5
Identifying remediable problems
Establishing communications processes
Session 6
Negotiation, Persuasion & Influence

Session 7
Finding mutually acceptable
next-step – techniques

Session 8
Case Study and Role Play​

The 24-hour Workplace Mediation Training Program consists of two 12-Hour Training Parts conveniently held in eight 3-hour online weekly sessions.

30.0 continuing education credits are available 

Workplace Mediation Training Program Spring Part 2

Become certified to help clients navigate the complex and emotional nuances of workplace mediation.