Workplace Conflict Resolution Certificate Program

Master workplace conflict resolution with CRT’s interactive two-part Certificate Program.

Become a CRT Certified Workplace Conflict Resolution Specialist

We live in an era of escalating conflict. There is no place that this growing problem is more evident than the American workplace. Consequently, there is a significantly increased need for more conflict resolution specialists throughout our country. Mediators are on the forefront of resolving conflict.

Workers and businesses are in need of mediators to reduce workplace conflict, engage and inspire employees and increase productivity to our American economy.
Mediation is a less stressful and less expensive alternative to litigious hearings and court proceedings. It is also an excellent new source of business income for mediation professionals.

Our live, interactive, online seminars provide you with the best on-site and online training. Participants learn from live, interactive programs in which participants and instructors are able to see, hear and engage with one another in a live format, just like on-site classes, but without the expense or time needed to travel. On-site Program sessions will be offered throughout the United States beginning in June 2021.

CRT provides Customized conflict resolution training for any business

"This was the most interesting training I've taken in 20 years of post-graduate experience!"
Beth O'Malley, LCSW. MSW
Greenwich, CT
"Excellent and dynamic training. Susan delivers pertinent information in a clear, concise and entertaining way."
Jennifer Douglas-Kruk LPC, LCADC
Boonton, NJ

Workplace Mediation and Conflict Resolution

Part 1

Workplace Mediation and Conflict Resolution

(15 CE Credits) The workplace has become increasingly fraught with diverse interests and conflicts. Learn to work with businesses of all sizes in identifying and reducing conflict in order to increase satisfaction in corporate culture and increase employee productivity. Participants can take Part 1 or Parts 1 & 2 of this Program. See the description of the contents of each session below. Online and On-site Classes are Available.

Agenda – Part 1 

     Session 1

Defining and Identifying Causes of Conflict

The Human Variables: Parties and Facilitators     

     Session 2

Retaliation vs. Conciliation – Management Strategies

Approaches and Theories

     Session 3

Factors that impact success

The Role of Culture, Lifestyle, and Politics

     Session 4

Planning for a Positive Result

Executing the Plan

Part 2

Workplace Mediation and Conflict Resolution

(15 CE Credits) Apply what you have learned in Part 1 in Case Studies and Role Play exercises. Plus – learn how businesses can reduce conflict and increase employee job satisfaction and productivity with cultural sensitivity awareness training. (Online and On-site Classes Available)

Agenda – Part 2

     Session 5

Identifying Remediable Problems

Skills Necessary for Success

     Session 6

Negotiation, persuasion, and influence

Establishing Communications Processes

     Session 7

Case Study and Role Play

     Session 8

Case Study and Role Play

Be CRT Certified!

A Certificate from CRT in Workplace Conflict Resolution will enhance your professional credentials

This intensive, 24 hour program will teach participants how to mediate workplace conflict, create an inclusive, engaged and cooperative workplace culture in an employment environment, and help both employees and employers realize greater job performance and satisfaction. Participants receive all of the practical tools and information necessary for you to immediately begin work as a mediator on either a part-time or full-time basis.

Increase your skills, professional credentials and income while helping more of the increasing number of individuals, families, workers, schools and businesses seeking help from mediators today.

Why CRT?​

  1. CRT offers the only workplace mediation training course that qualifies you to mediate workplace disputes in any state
  2. Our workplace mediation training courses are specifically designed for mental health, legal, and human resources professionals.
  3. You don’t need supervision to work with clients after the CRT program. Expand your income and set your own fees as a private practice workplace mediator with the tools we provide you.
  4. You’ll be allowed to start practicing and mediating workplace disputes immediately after successfully completing your CRT training. Best of all, you can complete your coursework either online or in-person, learning on your own schedule.


Flexible payment plans are available

CRT wants you to have access to the education you need to succeed. Learn more about our flexible payment options.