Workplace Conflict Resolution Certificate Program

Master workplace conflict resolution with CRT’s interactive two-part Certificate Program.

Organizational Design

We live in an era of escalating conflict. There is no place that this growing problem is more evident than the workplace. 

The success of the contemporary organization is based in large part on its culture. Organizational culture does not happen by chance. It happens by design. 

Our mission is to assist organizations in designing unique cultures that are consistent with their purpose and vision. Core competencies are necessary for building an engaged, productive and present workforce. Core competencies must be learned, honed and mastered if an organization wants to successfully compete and thrive in today’s world.

A workplace in which members understand and support an organization’s purpose and vision will be engaged. A workforce in which members feel included, welcomed and heard will thrive. Investing in your organization’s employee experience will drive your organization’s success.


Our live, interactive training programs provide you with the best on-site and online skills training for your workplace. Our organizational training programs can be customized to meet the specific needs of your organization. Build the right training program for your organization by selecting any or all of our engaging training modules.

Conflict Resolution Skills     Facilitation Skills     Interpersonal Communication Skills

Emotional & Social Intelligence      Creative Problem Solving      Critical Thinking

Leading Difficult Conversations     Delivering Constructive Criticism    Team Building

Diversity, Inclusion & Civility in the Workplace       Managing Workplace Anxiety

Digital Citizenship and Social Media in the Workplace        Negotiation

Time Management            Meeting Management          Office Politics for Managers 

Women in Leadership            Improving Mindfulness & Awareness

Participants learn from live, interactive programs in which participants and instructors engage with one another in a live format. On-site Program sessions are offered throughout the United States and are also available at your organization’s location. Call us today to design a program for your organization!

CRT provides Customized conflict resolution training for any business

"This was the most interesting training I've taken in 20 years of post-graduate experience!"
Beth O'Malley, LCSW. MSW
Greenwich, CT
"Excellent and dynamic training. Susan delivers pertinent information in a clear, concise and entertaining way."
Jennifer Douglas-Kruk LPC, LCADC
Boonton, NJ

Workplace Mediation and Conflict Resolution

Workplace Conflict Resolution Program

The workplace has become increasingly fraught with diverse interests and conflicts. Learn to work with businesses of all sizes in identifying and reducing conflict in order to increase satisfaction in corporate culture and increase employee productivity. See the description of the contents of each session below. Online and On-site Classes are Available

Workplace Conflict Resolution Standard Training Package

Session 1 – The Six Steps to Resolving Conflict in the Workplace

Session 2 – Facilitation Skills

Session 3 – Interpersonal Communications Skills

Session 4 – Leading Difficult Conversations

Session 5 – Emotional & Social Intelligence

Session 6 –Critical Thinking Skills

Session 7 – Creative Problem Solving Skills

Session 8 – Delivering Constructive Criticism


Be CRT Certified!

A Certificate from CRT in Workplace Conflict Resolution will enhance your professional credentials

This intensive, 24 hour program will teach participants how to resolve workplace conflict, create an inclusive, engaged and cooperative workplace culture in an employment environment, and help both employees and employers realize greater job performance and satisfaction. Participants receive all of the practical tools and information needed to immediately begin working on resolving conflict and developing positive culture within their organization.

Increase your skills, professional credentials and income while helping more of the increasing number of individuals, families, workers, schools and businesses seeking help from conflict resolution and mediation specialists today.

Why CRT?​

  1. CRT offers the only workplace mediation training course that qualifies you to mediate workplace disputes in any state
  2. Our workplace mediation training courses are specifically designed for mental health, legal, and human resources professionals.
  3. You don’t need supervision to work with clients after the CRT program. Expand your income and set your own fees as a private practice workplace mediator with the tools we provide you.
  4. You’ll be allowed to start practicing and mediating workplace disputes immediately after successfully completing your CRT training. Best of all, you can complete your coursework either online or in-person, learning on your own schedule.


Flexible payment plans are available

CRT wants you to have access to the education you need to succeed. Learn more about our flexible payment options.